SHIPPING & RETURNS
WHY IS SHIPPING CHARGED PER PIECE?
Each time I ship a piece of ceramic, it needs to be packed with care within multiple layers in order to ensure it makes it to your door safely. Often, multiple pieces need to be packed separately, however I will combine orders whenever possible and refund any unnecessary shipping costs within one week of sending them on their way.
WHEN WILL MY ORDER BE SHIPPED?
All orders will be sent out within one week of the purchase date. Shipping within Canada and the US should generally arrive within 1-2 weeks after being sent, although due to the pandemic please expect delays. All additional taxes and duties will be the responsibility of the purchaser.
CAN I SKIP THE SHIPPING AND PICKUP MY ORDER?
Yes! I offer a no contact pickup option in Inglewood, Calgary; If you are in Calgary or surrounding area, please select the “FREE YYC Pickup” option when checking out if you would like to pick up your order and save on shipping costs. I will be sure to contact you within two days of your purchase date with instructions for pickup.
RETURN POLICY
Please be aware that sizing and weight is approximate. Due to the handmade nature of my work, I cannot guarantee perfect uniformity of a manufactured product; each piece is unique and can vary slightly in size, form, weight, and surface design.
I generally do not offer returns or exchanges on any items unless the wrong order was received. Please review photos as well as sizing and weight specifications before your purchase, and send me an email if you have any questions!
In the case that your order arrives damaged, please notify me by email at amandaramics@gmail.com within 48 hours of delivery so that we can work together to find a solution. Damage reported after 48 hours or damage that is not a result of shipping will not be subject to a refund. Photo documentation will be required in order to issue a refund or replacement. Please note that replacement items will take up to six weeks to complete.
DO YOU SHIP INTERNATIONALLY?
I don’t yet offer international shipping. I hope to offer my work outside Canada and US in the future.
HANDLING AND CARE
IS MY HANDMADE POTTERY FOOD SAFE?
All of the functional work available in the shop is food safe unless otherwise stated.
CAN I PUT MY POTTERY IN THE MICROWAVE?
The black clay that I use in all of my currently available work is unfortunately not microwave safe. The clay body has a high iron content that will cause the dish to get a little too hot in there.
CAN I PUT MY HANDMADE POTTERY IN THE DISHWASHER?
Like any dish, your new handmade pottery will last longer if primarily hand washed. That being said, it will be safe in the dishwasher but I would recommend using the top shelf to minimize wear on the piece.
HEAT MANAGEMENT
It is important to never pour hot water into a cold piece of pottery or vice versa. Quick energy changes such as this can shock the ceramic and cause cracking or breaking
OTHER
DO YOU TAKE CUSTOM ORDERS?
From a personalized mug to a custom dining set, I am always happy to receive custom requests! Please send me an Email with your inquiries and I’ll be sure to let you know if it’s possible.
HOW HOT DO THE CERAMICS GET WHEN FIRED?
Temperatures within a kiln are measured in “cones”, which are indicated with a ∆ symbol, ranging from ∆022-∆13. Each piece of ceramic needs to be fired twice: bisque and glaze. The bisque firing is generally done to ∆08-∆04 (955°-1060°C). At this stage the clay is light and porous, so that the glaze can really soak in when applied. After applying the glaze, depending on the clay body, it will be fired to either ∆04 (1060°C) for low fire (terracottas), ∆6 (1222°C) for a mid fire (stonewares), and ∆9-∆10 (1280°-1305°C) for high fire (porcelains). The clay I use is a black mid-fire stoneware, so it is fired up to ∆6 during its glaze fire. Pretty hot stuff.
DON’T SEE YOUR QUESTION?
If you have a question that you don’t see answered, please Contact Me with your question(s) and I will get back to you with a detailed answer as quickly as possible.
